Q: Why hire a Virtual Assistant instead of a traditional employee?
A. Hiring a virtual assistant instead of a traditional employee gives you more flexibility because you’re only paying them for the time worked. So if business is slow, you don’t have to use the service and when it picks back up, you simply contact them with your projects. You’re also saving on employee taxes, payroll expenses, office space, equipment and other costs associated with a traditional employee.
Q: What makes Apex different?
A. There are several things that make Apex Virtual Solutions stand out in the crowd. The most important quality that we hold is that we literally act as partners to our clients. We are not just task masters, we work hard to help your business run successfully by bringing new ideas to the table, creating processes and providing training on new systems when needed.
Q. Can you work at my location?
A. The life of a small business is unpredictable, there is always something new and unexpected around the corner. We understand that there are times when virtual support just isn’t enough. We can provide onsite support in certain circumstances. We do hold that right to deny this request in the event that it appears unsafe for our virtual assistants.
Q: What is the turnaround time for submitted work?
A. The turnaround time for a project or task really depends on the type of work involved, however most projects can be completed within the same day.
Q. How do you determine your rates?
A. The rates for a virtual assistant are typically higher than that of a traditional employee because you have to factor in the points that the virtual assistant is working from their own office location, paying their own taxes and using their equipment. Partnering with a Virtual Assistant actually saves you money. This rate calculator makes it a bit more clear.
Q. Do you rollover hours?
A. Clients are allowed to rollover up to a maximum of 10 hours per calendar year.
Q. Will I receive a dedicated Virtual Assistant?
A. Our goal is to ensure that our clients are comfortable and happy with our services. We do offer clients the option of receiving a dedicated Virtual Assistant. Our preference however, is to assign each client a project manager. The dedicated project manager is solely responsible for managing the tasks submitted by the client.
Q. What is the benefit of having a project manager vs a dedicated virtual assistant?
A. Having a project manager means that you have access to a team of talent vs. that of one virtual assistant. The project manager will be your primary contact and will be responsible for “cracking the whip” so to speak, to ensure that your work is done quickly and efficiently. Having a team also means that if one of your team members is ill or on vacation, your work goes on.
Q. Who uses the services of Apex Virtual Solutions?
A. All types of businesses and professional individuals use Apex. Some examples are architects, construction companies, celebrities, business owners, consultants, salespeople, non-profit organizations, investors, musicians, inventors, executives, charity organizations, CEOs, CFOs, bankers, and many more.
Q. When is it not necessary to hire Apex Virtual Solutions?
A. Individuals or companies that desire no structure and are not able to stay in communication with an assistant will not benefit from our services. Those with a strong need to micromanage would not be a good fit for Apex Virtual Solutions. Apex specialist need flexibility to mange his/her time and workload.
Q.When is it time to hire a Apex?
A. It is time to consider hiring Apex when you find yourself spending countless hours handling office work instead of doing tasks that bring in revenue. We give you more time to focus on the profit aspect of running your business, spending time with your family and friends, or even to finally take that well deserved vacation. Delegating assignments to our specialists will allow greater focus and better time management.
Q. What is Pay As You Go?
A. Pay As You Go is a service that we offer to our clients that are not comfortable paying for their hours in advance. Pay As You Go Agreements may require a deposit before services begin.
Q. Will my company information be shared?
A. Apex Virtual Solutions signs a confidentiality agreement with each of our clients. We will never share or sell any of your information.
Q. How do I get updates on my projects?
A. Each Apex client gets a weekly update on the status of their project. We also communicate regularly via email. The client can get additional updates as requested. Some projects may require daily updates.
